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FAQ

No.

Deliver within Pen. Malaysia (Easy store) 

Deliver to Singapore (WhatsApp Order)

1.

Can I order out of Johor Bharu? 

Yes, you can order to whole Malaysia. You just need to select the delivery location when you checkout.

Can I order to Singapore? 

Yes, you can order to Singapore. You just need to order via our Whatsapp No. 6016-288 9251


2.

Do I need an account to order via Easystore?

There is no need to sign up for an account to use the platform to place your order.

Do I need an account to order? 

No, all you need to do is to order via our Whatsapp No. 6016-288 9251.

**Remember forward us the payments slip to our Whatsapp too. 

3.

What are the accepted payment types? 

Online Banking, Touch & Go

What are the accepted payment types? 

Online Banking (transfer)

4.

How do I ensure I get my online purchases during this pandemic period? 

Once you order, the delivery dates will be reflected and stated.


How do I ensure I get my online purchases during this pandemic period? 

Once we received the order, and payment verified, we will trigger the delivery partner to deliver the goods. Once good pick up we will send you a photo. It takes around 3 days to deliver. 


5.

Can I cancel my order? 

Yes, please send us the order proof to our email at pmjb.marketing@wct.my cancelation to made within 24 hours.


Can I cancel my order? 

Yes, please send us the order proof and WhatsApp us at WhatsApp No. 6016-288 9251 cancelation to made within 24 hours. 


6.

Can I return my order? 

Yes, but with conditions of item damage, expire or wrong items. Please send us the order proof and the received item photo to our email at pmjb.marketing@wct.my Return fees will bear by the delivery partner. 


Can I return my order? 

Yes, but with conditions of item damage, expire or wrong items. Please send us the order proof and the received item photo to our WhatsApp at WhatsApp No. 6016-288 9251

Return fees will bear by the delivery partner. 


7. 

I have a missing/incorrect item.

Please email to us at pmjb.marketing@wct.my  with the proof of receipt. Deliver the parcel back to us through our partnered courier service and remember to keep the receipt and tracking number as a proof of your return. Once we have received the returned product from you, an email (subject: Return and Replacement Confirmation) will be sent to you. After the examination of items, we will resend the item to you.


I have a missing/incorrect item.

Please WhatsApp to 6016-288 9251 with the proof of items code at the payment/transfer slip. Deliver the parcel back to us through our partnered courier service and remember to snap a photo of the product and keep the DO as a proof of your return. Once we have received the returned product from you, we will send a confirmation text to you. After the examination of items, we will resend the item to you.

8.

Any payment proof or notification I will received after I made the payment?

Yes, you will receive an email notification. 


Any payment proof or notification I will received after I made the payment?

No, in order to track you can WhatsApp us. 

WhatsApp No. 6016-288 9251 or email us at pmjb.marketing@wct.my   


9.

How do I track my order? 

Once you order, the delivery dates will be reflected and stated. If the items are not received on the said dates, to track please send us the order proof to our email at pmjb.marketing@wct.my

How do I track my order? 

In order to track you can WhatsApp us. 

WhatsApp No. 6016-288 9251 or email us at pmjb.marketing@wct.my 


10.

Can I pay upon delivery? 

No, all items have to paid before delivery.


Can I pay upon delivery? 

No, all items have to paid before delivery.


11.

Can I pick my own delivery service? 

No, Paradigm Mall JB will select the delivery service.

Can I pick my own delivery service? 

No, our delivery partner to Singapore is Vin Win. 

12.

My order delayed, when can I received it? 

Once you order, the delivery dates will be reflected and stated. If the items are not received on the said dates, please send us the order proof to our email at pmjb.marketing@wct.my


My order delayed, when can I received it? 

If the items are not received on the said dates, please send us the order proof to our WhatsApp number 6016-288 9251

13.

I insert the wrong delivery address, what should I do? 

Please email the right address to us at pmjb.marketing@wct.my within 2 hours.

I insert the wrong delivery address, what should I do? 

Please send us the right address thru WhatsApp 6016-288 9251 within 2 hours. 

14.

How much is the delivery fees?

Delivery fees vary depends on your orders. You can see the amount which you need to pay for delivery before you check out for payment.  


How much is the delivery fees?

RM80: 8 – 10 boxes of mooncake 

RM130: 20 boxes of mooncake 

RM200: 30 – 40 boxes of mooncake

15.

How soon will I receive my refund?

After receiving the refund email, and will proceed with investigation. The whole refund process will take 3 weeks working days. 


How soon will I receive my refund?

After receiving the refund email, and will proceed with investigation. The whole refund process will take 3 weeks working days.